Skip to content 
When a work vehicle stops moving, the cost is larger than the repair bill. Missed appointments, delayed deliveries, employee time, and customer commitments can all be affected. A towing and roadside plan helps businesses respond consistently.
Vehicles that may need fleet support
Local fleets can include passenger cars, delivery vans, utility vehicles, pickups, box trucks, shuttle vehicles, and specialty equipment. Each may require different towing capacity and loading procedures.
Information to keep ready
- Vehicle year, make, model, unit number, and approximate weight
- Driver contact information
- Preferred repair facilities and after-hours instructions
- Authorization limits and billing contacts
- Notes about cargo, modifications, clearance, or access
Roadside help can reduce unnecessary towing
Some calls can be resolved with a jump-start, tire service, fuel delivery, lockout assistance, or a controlled winch-out. Other problems require transport, especially when steering, braking, wheels, cooling, or drivetrain components may be damaged.
Match the equipment to the fleet vehicle
A loaded van or box truck may exceed the capability of equipment intended for passenger cars. Accurate weight and configuration details help dispatch send light- or medium-duty towing equipment suited to the job.
Create a repeatable response plan
Drivers should know who to call, what information to provide, and where vehicles should be delivered. Fleet managers should review the plan whenever vehicles or service locations change.
Chain Gang Towing supports businesses in Hillsborough, Woodbridge, Bridgewater, Somerville, Edison, and surrounding areas. Visit our commercial towing services page or call (908) 642-3699.